This shop uses cookies and other technologies so that we can enhance your experience on our sites.

TERMS OF TRADE

Terms and conditions for Home Multicenter ApS

Home Multicenter ApS
Østergade 7
4970 Rødby
TLF: 42642100
CVR: 32328229

Payment

Home Multicenter ApS receives online payments with; Dankort, Visa / Dankort, Visa, Mastercard, Mobilepay Online, Maestro, JBC, American Express, Diner's Club, Discover Card, Paypal, ApplePay, BitCoins.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

When paying with Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.

All amounts on the website include VAT.

The website uses the following currencies for pricing:

Denmark - Kroner (DKK), Euro (EUR), Norway - Krone (NOK), Sweden - Kroner (SEK)

ViaBill

You can choose to use ViaBill when you shop through us. Info about Viabill

Klarna

You can choose to trade with Klarna for free when you shop through us. Info about Klarna

Home Multicenter ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and can not be read by other outsiders.

Home Multicenter ApS's own website also uses encryption with SSL protocol.

Delivery

Delivery time for your order is 2-4 days in the EU and 5-7 days the rest of the World

All items are shipped by our supplier in the EU with central warehouse in Germany and Spain  

Delivery area: We deliver to all countries within the EU and the rest of the World

Home Multicenter ApS sends goods with the following: TNT - UPS - DHL - GLS - Business, GLS - Private, GLS - Parcel shop, PostNord - Private, PostNord - Business - Dachser - UPS AEREO 24 h

Shipping is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery".

You will always receive a track and trace number so you can track your package, from our warehouse and home to you.

Right of withdrawal

There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will bear any return costs yourself.

Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

Requests for the use of the right of withdrawal must be sent by email to  info@homemulticenter.dk, for  which the standard cancellation form must be completed and sent with (cf. the form at the bottom of the terms and conditions).

The condition of the item upon return

You are liable for the deterioration of the value of the item due to handling other than what is necessary to determine the item's nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to Home Multicenter ApS to assess the condition of the product.

Right of complaint

There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing.

Complaint regarding. Defective situation must be reported to Home Multicenter ApS within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.

The complaint is dropped due to incorrect or unusual operation of the product.

Home Multicenter ApS covers the return costs to a reasonable extent.

Upon return, contact the company:

Home Multicenter ApS
Østergade 7
4970 Rødby
TLF: 42642100

Complaints are not received   if these have been sent on COD.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

For you to enter into an agreement with Home Multicenter ApS, we need the following information:
Name
Address
Phone number
Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with Home Multicenter ApS and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director and the employees of Home Multicenter ApS have access to the information that is registered about you.

The data responsible for Home Multicenter ApS is: Stefan Schultz

We do not store and transmit customer information encrypted.

As registered with Home Multicenter ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to  info@homemulticenter.dk .

Cookies
At http://hmshop.eu cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on  Webshop Cookies and Privacy Policy .

Log statistics
We use a log statistic on http://hmshop.eu, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left on, etc.

The log statistics are only used for the purpose of optimizing Home Multicenter ApS's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Opportunities for appeal

In the event of a complaint, our e-mail address must be stated: info@homemulticenter.dk and the website where you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards  (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform.
ec.europa.eu


Standard cancellation form

(this form is completed and returned only if the right of withdrawal is exercised)
To [insert here the trader's name, physical address and, where applicable, the fax number and e-mail address of the trader himself]:
- I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
- Ordered on (*) / Received on (*)
- Consumer name (Consumer names)
- Consumer's address (Consumer's address)
- Consumer signature (Consumer signatures) (only if the contents of the form are communicated on paper)
- Date
keyboard_arrow_up